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Dizzion and Call Center Optimization Group Announce New Partnership

Call Center Optimization Group to Provide Endpoint Solutions for BPO & Call Center Verticals

July 6, 2016 –   Dizzion announces a new partnership with the Call Center Optimization Group
(CCOG) CCOG Logowhich will give CCOG’s clients access to Dizzion’s cloud delivered desktops and endpoint solutions, particularly the Dizzion zLink.  With the addition of Dizzion’s services, CCOG now has a virtual desktop solution to support demand from its call center and business process outsourcer (BPO) clients.

“Dizzion’s solutions give Call Center Optimization Group a competitive advantage and help set us apart from the other call center consulting companies in the market place,” stated Brian Redden, CEO of CCOG.  “The Dizzion portfolio will extend the services we offer to all of our future clients and new partners,” he added.

The Dizzion zLink secure endpoint device is a powerful solution within the BPO and call center space as it reduces the IT hassles associated with desktop maintenance. zLink and zLink Plus devices simply need a network connection and associated peripherals (monitor, mouse, keyboard) to easily access Dizzion’s cloud delivered desktops. Users can install the device themselves in under five minutes without IT support making them productive more quickly.

“The zLink gives our clients a unique ability to implement a desktop solution without all of the upfront costs of buying PCs, software, firewalls and beyond,” stated Doug Deker, President and Chief Operations Officer of CCOG. “zLink also is an incredibly scalable solution to support our clients’ growth.”

Dizzion’s cloud delivered desktops enable BPOs and call centers to deploy a consistent user experience from tablets, laptops, or thin/zero clients while centralizing management and control of the desktop. Supported by purpose-built software and hardware infrastructure, Dizzion backs its services with 24x7x365 support.

About Dizzion

Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

About Call Center Optimization Group

Call Center Optimization Group was established in 2015 by Brian Redden and Doug Deker, two of the best call center executives anywhere in the world.  “CCOG” conducts general call center operations consulting and business process optimization as well as call center BPO brokerage; matching our clients with the vast number of BPO partners in our network.  “CCOG” is based on Frisco, Texas just north of Dallas and employs a diverse team of experienced consultants ready to assist with any call center optimization need.  For more information, please visit our website at www.callcenterpower.com.  Unleash the POWER of Your call center TODAY!

Media Contact:

Dizzion

Kayla Kirkeby, Vice President of Marketing

720.354.5210 | marketing@dizzion.com

Dizzion Awarded Best New Technology by International Customer Management Institute

Virtual Desktop Services and zLink Secure Endpoint Device Recognized for Innovation and Enabling New Capabilities within the Contact Center

Denver, CO, May 18, 2016Dizzion, Inc., a full-service End User Computing (EUC) provider, has been recognized for Best New Technology by the International Customer Management NewTechnologySolutionInstitute (ICMI) Global Contact Center Awards Program, the most comprehensive awards program dedicated to the customer management industry. The award was presented May 11 as part of the ICMI Contact Center Expo & Conference held in Long Beach, CA.

Dizzion’s virtual desktop services were selected for their innovation and ability to fill a unique need within the contact center industry. With data loss and breaches becoming increasingly prevalent, Dizzion’s cloud delivered desktops provide peace of mind that company data is secure while giving users flexibility to access data from any device, anywhere. Over 100 control attributes ensure customer data and applications are protected from loss, theft or disaster.

The zLink secure, managed endpoint device is the latest extension of Dizzion’s virtual desktop services. Smaller than most cell phones, zLink enables connection to Dizzion virtual desktops by simply connecting to peripherals (monitor, keyboard, mouse, headset) and powering up. With simple deployment and setup, users can be productive in less than five minutes making it an ideal solution for agents who work remotely or from home.

“We are honored to be recognized by ICMI. Our solutions are a perfect fit within the contact center space as they allow companies to maximize security and user experience while reducing costly hardware refresh cycles and traditional PC management costs,” stated Steve Prather, Dizzion Co-Founder & CEO. “This recognition speaks to the dedication of our entire team to bring innovative offerings to market and provide a highly reliable user experience,” Prather added.

Serving contact centers and business process outsourcers of various sizes, Dizzion can provide a competitive advantage through its virtual desktop technologies, including:

  • Improved agent productivity and billable minutes
  • Ability to quickly scale new desktops in hours and minutes, versus days
  • Decreased hardware investment and maintenance costs
  • Fast, efficient provisioning for on-demand and/or seasonal agent requirements

For more information on Dizzion’s solutions, including zLink, visit www.dizzion.com.

About Dizzion

Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.

Media Contact:

Dizzion

Kayla Kirkeby, Vice President of Marketing

720.354.5225 | marketing@dizzion.com

 

Dizzion is Technology Finalist for 2016 ICMI Awards

2016 ICMI Awards: Judges Select Dizzion as a Best New Technology Finalist

The International Customer Management Institute (ICMI) today announced the finalists of the Annual Global Contact Center Awards. The awards honor leadership, vision, innovation and strategic accomplishments within the contact center industry.

Dizzion’s Cloud Delivered Desktops (and zLink) have been selected as one of the five finalists in the Best New Technology category – a new category for the 2016 awards. We’re proud to have been selected and will be present in May at the ICMI Contact Center Expo & Conference. Winners and finalists will be celebrated during the fourth annual ICMI Global Contact Center Awards Party on Wednesday, May 11 in conjunction with the Expo & Conference.

The announcement of the award finalists was released on March 10. Read the full announcement here.

About Dizzion

Established in 2011, Dizzion [rhymes with vision] brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

Media Contact:

Dizzion
Larry Goldman
720-354-5225
marketing@dizzion.com

Dizzion and Guardian IT Solutions Launch Partnership

Guardian Adds High-Performance Cloud Desktops to Its Portfolio of Products, Now Offers End-to-End Cloud Solution

Guardian IT SolutionsFebruary 26, 2016 – Guardian IT Solutions, Inc., a global Cloud solutions aggregator, and Dizzion, Inc., the full-service End User Cloud Computing provider, formally announce a new business and technology partnership for delivering virtual desktops (VDI) to Guardian’s new and existing customers. With the addition of Dizzion’s desktop service to Guardians’ Best-in-Class Cloud solution stack, technology businesses now have access to an end-to-end Cloud service that is custom designed to increase their velocity to market without sacrificing security or quality of service.

Founded in 2015, Guardian IT Solutions delivers “born in the Cloud” solutions to customers through a network of Cloud companies with a diverse range of offerings.  Guardian uses the Cloud to mitigate their customers’ capital expenditure commitments, while also providing secure – and often compliant – technology solutions ranging from colocation services, Cloud-based Managed Services, cyber security, data protection, IaaS, Agility services, and SAP mobility. With the addition of Dizzion’s Cloud desktops, Guardian now is able to offer a secure, end-to-end Cloud solution from the physical layer to management to the application layer and now to the customer desktop experience.

“Guardian IT Solutions was founded on the promise of delivering custom Cloud solutions and the best Cloud experience to customers worldwide,” stated Guardian CEO David Shepard. “These different solutions are specifically designed and matched to meet our customers’ needs.  Dizzion’s Cloud Delivered Desktops (DaaS) are a perfect fit for our customers, who seek to lower cost and complexity and to increase security and velocity to market.”

The demand for DaaS – also referred to as hosted VDI – is growing exponentially. The cloud-based VDI market is predicted to reach $2 billion by 2019 and to exceed $11 billion by 2023, according to the London-based research firm Visiongain. Dizzion’s managed DaaS is built on proprietary enterprise technology that delivers a high performance experience equal to or better than an existing endpoint-based desktop. For Guardian, Dizzion’s technology, support and dedication to the end user experience placed it well above its competitors and will prove a worthy addition to their best-in-class Cloud solutions.

“We’re very excited to be partnering with Guardian, a well-recognized solutions provider with a strong reputation,” said Phil Brekke, Dizzion Channel Development Manager. “David and his team have dedicated a considerable amount of effort towards building a Cloud stack that delivers the highest level of computing and contains the most advanced technologies. We’re very pleased to have been selected as the Cloud desktop component.”

The Dizzion service is all-inclusive, so customers achieve efficiencies in both cost and delivery. The basic service includes virtualization software, anti-malware, patching and updates, security, bandwidth, reporting and monitoring for a monthly fee. Guardian will offer Dizzion virtual desktops as either a standalone service or as a part of their larger Cloud stack. For a free demonstration of the features and benefits of Cloud Delivered Desktops, contact Guardian IT Solutions through their website:  http://www.guardianitsolutions.com.

About Guardian IT Solutions

At Guardian IT Solutions, we pride ourselves on the companies we keep. Guardian was founded to merge business with technology worldwide, without regard to borders. We deliver Best-in-Class technology solutions to market by leveraging our network of technology partners, creating “built for purpose” technology solutions and services. As a Cloud solutions aggregator, Guardian provides a unique breadth and depth of services. With our team of technology delivery experts, we design “Born in the Cloud” solutions that are unmatched. For more information, visit www.GuardianITSolutions.com.

About Dizzion, Inc.

Established in 2011, Dizzion [rhymes with vision] brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

Dizzion Releases zLink Virtual Desktop Device

End User Computing Company Transforms Virtual Desktop Market with First Low-Cost, Single-Purpose Endpoint Device for Delivering Cloud Desktops

DENVER, CO – Dizzion, Inc., a full-service End User Computing (EUC) provider, is pleased to announce the release of zLink, a robust, low-cost endpoint solution that will permanently redefine the means by which companies access the virtual desktop. The zLink device provides a direct, secure connection to Dizzion’s Cloud Desktop service and dramatically reduces the capital investment and management overhead associated with traditional desktop and laptop devices.

Analyst research predicts that the Desktop-as-a-Service (DaaS) market, also referred to as hosted virtual desktops (VDI) or Cloud Delivered Desktops, is set to grow at a pace of 30-40% in the next three years, fueled by a need for data security and workplace flexibility initiatives. As more desktops are sourced to the Cloud, traditional compute devices like laptops and desktops place an increasingly unnecessary drain on capital and support resources.

Recognizing this need for an affordable, lightweight virtual desktop access device, Dizzion created zLink as a way to help its customers improve their productivity and reduce their technology and support costs. As a single-purpose device, zLink is preconfigured to have end users fully productive on a Dizzion virtual desktop in less than 5 minutes – without IT support and without a PC. All that is required is to plug a zLink into a monitor and other peripherals, turn on the power and log in to the end user’s allocated Windows virtual desktop.

Simple to ship and even easier to install, zLink is available in two models: zLink and zLink Plus. Both include a Quad Core processor and 2GB of RAM, and neither contains movable or breakable parts.  zLink is smaller than a smart phone and offers a fully managed and controlled operating system (OS) and virtual desktop access on a single screen. zLink Plus includes all the features of zLink and adds multi-monitor and two-way voice capabilities in a slightly larger form factor.

zLink will support large-scale mid-market and enterprise deployments of Dizzion’s End User Computing Desktop solution. These include Business Process Outsourcers (BPOs), Customer Care companies, Healthcare organizations, and other businesses that require secure, high-performance virtual desktops via a secure, low-maintenance endpoint.

“Our customers love the benefits of security, productivity and mobility that they realize from using Dizzion’s virtual desktops,” said Robert Green, Dizzion CTO. “However, they’ve told us that managing their aging desktops and laptops is an ongoing source of frustration and cost. zLink eliminates that burden by providing a transformative ’Plug and Play’ delivery of Dizzion Cloud Services. When combined with the power of our virtual desktop service, zLink lowers the cost of hardware, supports flexible location work and reduces the threat of data security on the endpoint device.”

Dizzion Cloud desktops are protected by over 100 controls and multiple layers of security. zLink further limits the possibility of a data breach by giving the IT department full control to lock down, manage and monitor the endpoint device. With this capability, customers can safely extend the Dizzion EUC services to remote users and third-party contractors. zLink is especially beneficial for Work@Home and productivity initiatives and for supporting the trend towards increased location and device flexibility demanded by Millennial workers.

The low, monthly cost of the zLink devices is added to a customer’s existing subscription. In addition to cost savings on the devices themselves, zLink will help businesses save on energy costs. zLink and zLink Plus consume 70% less power than a standard laptop and 98% less than a traditional desktop.

Learn more about zLink pricing and features on the Dizzion website: http://www.dizzion.com/zlink.  Interested parties can request a demo or trial of zLink or zLink Plus. Dizzion will also be offering a live webcast introduction to zLink on March 8. Register here to attend.

About Dizzion

Established in 2011, Dizzion [rhymes with vision] brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

Media Contact:

Dizzion
Larry Goldman
720-354-5225
marketing@dizzion.com