Contact Centers

Get agents up and running quickly with Dizzion’s call center solutions

Scale your contact center quickly and efficiently by deploying Dizzion’s cloud delivered desktops versus traditional PC hardware or internal VDI deployments. Alleviate the issues associated with traditional hardware management and desktop support by enabling your workforce to be productive from tablets, laptops, thin/zero clients, or zLink devices anywhere, anytime.

call center solutions

Optimize IT Spend & Centralize Desktop Support

Rising IT and operational costs can impact the profitability and productivity of your contact center – streamline your business with Dizzion’s cloud delivered desktops. Centralized management of the desktop experience ensures consistency and control while simplifying end user support for your helpdesk and contact center agents. Delivered virtually through a private or secure public network connection, cloud delivered desktops allow you to deploy and scale more quickly while allowing your users to work anywhere, anytime, from any device. Virtual call centers, work from home call centers and more traditional call center models are all supported by Dizzion’s call center solutions.

Dizzion’s cloud delivered desktops are independently verified as PCI DSS and HIPAA HITECH compliant. Earn more business by being about to say “yes” to potential customers in highly regulated industries and feel confident that the sensitive data your contact centers and employees handle is always secure.

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Benefits

secure virtual desktops

Secure Company & Customer Data

Over 100 user controls to regulate users’ ability to transfer data thereby protecting sensitive data, regulated information, or IP.

cloud computing

Save Time with Centralized Management

Focus IT resources on business process and customer satisfaction instead of endpoint device management and desktop support.

BPO solutions

User Experience Personalization

Customize application delivery, security, and controls according to job role, group, or campaign (i.e. shift supervisor, agent, quality assurance, etc.).

secure endpoint

Minimize Capital Investment

Avoid costly hardware refresh cycles, infrastructure overbuying, and capital intensive in-house VDI deployments while managing a more consistent, monthly operating cost.

managed endpoint solutions

Reduce Hardware Overhead

Run softphones directly on Dizzion’s cloud delivered desktops.

non-persistent desktop

Increased Agent Productivity

Faster login times mean agents spend more time in front of customers and less time getting setup.

TELUS International

“In the extremely metrics driven contact center industry, Dizzion represents huge gains for our clients.”

– Michael Ringman, CIO
Telus International

virtual call center software

Our Services

cloud computing

Cloud Delivered Desktops

High performance end user computing from any device, anywhere, anytime with our fully-managed, virtual desktop solutions.
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Security & User Controls

Security & User Controls

Multiple security layers and more than 100 user controls ensure sensitive data is secure and users access only what they need.
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cloud delivered desktops

Secure Endpoints

Access cloud delivered desktops simply and affordably without the traditional hassles of hardware maintenance and support.
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Storage

Storage

High performance storage options enable file sharing, archival, and collaboration for a robust end user computing experience.
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virtual desktops

Application Delivery

Quickly deliver single applications to groups of end users through centralized management and provisioning.
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Compliance

Compliance

Audit-ready HIPAA and PCI compliant cloud delivered desktops can assist you in satisfying audit requirements and get compliant more quickly.
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Case Study: TELUS International

Find out how Telus International achieved a 22% reduction in monthly cost per desktop per agent with cloud delivered desktops

​On-Demand Webinar:

Scale or Fail: Leveraging Cloud Delivered Desktops to Grow Your Contact Center Rapidly

In-house contact centers and Business Process Outsourcers (BPOs) gain a competitive edge in their ability to scale quickly to meet demand. This webinar will address the ways cloud delivered desktops can help your organization ensure seamless, cost-effective ramp-ups. Onboarding at-home agents, strengthening data security, and ease of IT operation are a few of the many advantages that will be covered in this informative, 45 minute session.

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