Customer Experience

End-to-end customer experience

The commitment to service and support excellence begins at initial solutions engagement and continues throughout the customer experience with our fully-managed cloud delivered desktop environments. It’s our commitment to you, the customer, and it’s what makes Dizzion support different.

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Removing Virtual Desktop Complexity

Providing virtual desktop support can be a huge pain point for internal IT teams and we strive to relieve those traditional burdens. Fully-managed cloud delivered desktops mean just that – the Dizzion team handles the heavy lifting so our customers can focus on their core business. From initial discovery to project implementation to ongoing customer care, Dizzion makes desktops easier with customized solutions and 24x7x365 support.

If your organization handles PCI or PHI, win more business and serve more customers by illustrating a secure and compliant approach to end user computing with Dizzion’s compliant cloud delivered desktops.

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End-to-End Customer Support

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Pre-Sales Support & Solution Design

  • Technical discovery and requirements gathering
  • Proof of Concept (POC)/Trial environment tailored to unique use case
  • Customized solution design based on application, workload, and user experience requirements
  • Solutions Engineer serves as technical liaison between sales & operations teams throughout service delivery
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Project Implementation Support

  • Assignment of a dedicated account team including a Service Delivery Manager who project manages the implementation from start to finish
  • Dedicated resources focused on customer onboarding and transition
  • Weekly check-in calls to review implementation status
  • Online, real-time project planning tool enabling customers to collaborate with the Dizzion team throughout the project and track ongoing progress
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Post-Implementation & Ongoing Support

  • Dedicated Client Relations Manager acts as the ongoing customer advocate ensuring an outstanding experience
  • 24x7x365 Tier II and Tier III support by dedicated engineers
  • Customer portal for self-service of provisioning, de-provisioning, ongoing management of desktop environments
  • Detailed monitoring and performance metrics related to network, hardware, virtualization, and storage
  • Centralized ticket initiation and review via customer portal with four hour response time from an engineer
  • Priority 1 and 2 escalations get immediate response with managed escalations receiving an assigned representative to manage completely through resolution
  • 99.99% availability SLA
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“We make a commitment to every customer, every day. Our customers should feel that they are reaching out to a true partner when engaging the customer experience team, no matter the issue or time of day.”

– Gary Morehead Director of Customer Experience Dizzion, Inc.

You're Ready for Cloud Delivered Desktops... Now What?

You’ve decided virtual desktop infrastructure makes sense for your business, but where do you go from here?

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