Peter Ryan

Peter Ryan is the founder and Principal at Ryan Strategic Advisory, which services the front-office BPO sector. 

Data Protection Must Be a Priority for BPO Vendors

Nov 08, 2016

The challenge for enterprises at the contact center level is even more pronounced.  Securing an environment in which literally thousands of voice and non-voice enquiries containing personal as well as financial information come in each week, without sacrificing end-user experience is no easy task.  READ MORE