Customer Success Engineer - Japanese Fluent

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Customer Success Engineer - Japanese Fluent

LOCATION | Fully Remote

What is the primary need, technical challenge, and/or problem you will be responsible for?

The Customer Success Engineer is critical to the success of our Japanese customers.  This U.S. based role is responsible to provide technical best practices in the implementation and deployment of Dizzion products; cultivating and maintaining strong relationships with customers ensuring high levels of customer satisfaction and strong technical understanding of our product offerings and turning our customers into champions.  

In this role you design, implement, and support VMware Horizon View Infrastructure, Windows Server features such as DHCP, DNS, File and Storage Services, Active Directory Domain Services, and support network integrations with customer environments.  You will plan and prioritize a high volume of customer activities and requests to manage customer issues, maintenance and service disruptions, and monitoring customer environments.  You will be the voice of the customer and build strong relationships with customer technical resources and work directly with them on solution reviews, architecture, and implementation of our products.

Additionally, following asset and change management procedures, you will perform software and hardware upgrades, provisioning, and patching during and after-hours including guest VMs and templates.  You will participate in a 24/7 on-call rotation and escalation schedule and perform other duties as necessary.

What Other Skills Give Me an Advantage?

  • Fluent in Japanese and English
  • Must be able to work during Japanese business day hours - approximately 5:00 PM to 2:00 AM MTN, Sunday night through Thursday night
  • Bachelor’s degree in IT technology-related discipline preferred or relevant experience  
  • 3 plus years designing, implementing and supporting VMware Horizon View in a production capacity (7.0+ preferred) 
  • 3 plus years designing, implementing and supporting Microsoft Windows Server Features, Desktop operating systems (Windows Server 2012-2019 and Windows 10) and application support 
  • 3 plus years of customer-facing interaction and/or direct end user support 
  • 3 plus years in a managed services environment or a combination of hosting experience and equivalent certification(s) 
  • Extensive knowledge of networking integrations and communications (routing, firewalling, VPN configurations)  
  • Extensive knowledge of system security standards 
  • Working knowledge of authentication methodologies (AD Forest Trust, SAML, TrueSSO, RADIUS, etc.)  

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Gail Miller-Myers, Vice President Customer Success. Gail leads the Customer Success department with functional responsibility that includes project management and coordination, technical implementation, and customer support. Gail has an MBA from the University of Maryland and brings over 25 years’ experience in supporting Fortune 500 customers.

We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance and AD&D
  • 401(k) retirement plan
  • Self-Managed Paid Time Off, work hard and take time when you need it
  • Generous holiday schedule
  • Voluntary short and long term disability
  • We set you up for success, equipping you with the latest and greatest hardware
  • Awesome co-workers!

Compensation

  • $75,000 - $95,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview

Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer.  This position is full-time FLSA exempt.

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