Customer Success Engineer

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Customer Success Engineer

LOCATION | Fully Remote

The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.

  • Be part of something BIG! Work at Home has gained unprecedented momentum in the last year and will be part of the new normal
  • Recent market trends and circumstances have led to increased demand for Dizzion Managed Desktop as a Service providing an incredible financial opportunity to our team
  • Make a significant impact on an already successful business (Inc5000, Gartner Top DaaS provider), helping Dizzion scale global operations

What is the primary need, technical challenge, and/or problem you will be responsible for?
The Customer Success Engineer (CSE) is critical to the success of our customers and is responsible to provide technical best practices in the implementation and deployment of Dizzion products. You will cultivate and maintain strong relationships with our customers ensuring high levels of customer satisfaction and strong technical understanding of our product offerings turning our customers into champions. They are ultimately the voice of our customers.

What will your day look like...
In this role you design, implement, and support VMware Horizon View Infrastructure and Windows Server features such as DHCP, DNS, File and Storage Services, Active Directory Domain Services. You will plan and prioritize a high volume of customer activities and requests to manage customer issues, maintenance and service disruptions, and monitoring customer environments. You will be the voice of the customer and build strong relationships with customer technical resources and work directly with them on solution reviews, architecture, and implementation of our products.

Additionally, you will perform software and hardware upgrades, provisioning, and patching during and after-hours including guest VMs and templates. You will participate in a 24/7 on-call rotation and escalation schedule.

Lastly, following asset and change management procedures, you coordinate with Dizzion’s Customer Success Management Team to conduct customer focused QBRs (Quarterly Business Reviews), measuring customer performance against pre-established business metrics and present new product opportunities.

Requirements
What Other Skills Give Me an Advantage?

  • Bachelor’s degree in IT technology-related discipline preferred or relevant experience
  • 5 plus years designing, implementing and supporting VMware Horizon View in a production capacity (7.0+ preferred)
  • 5 plus years designing, implementing and supporting Microsoft Windows Server Features, Desktop operating systems (Windows Server 2012-2019 and Windows 10) and application support
  • 5 plus years of customer facing interaction and direct end user support
  • 5 plus years in a managed services environment or a combination of hosting experience and equivalent certification(s)
  • Extensive knowledge of networking integrations and communications (routing, firewalling, VPN configurations)
  • Extensive knowledge of system security standards
  • Working knowledge of authentication methodologies (AD Forest Trust, SAML, TrueSSO, RADIUS, etc.)
  • Ability to work in a fast paced, SLA-bound, 24x7 service provider environment

What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Clara Carestia, Manager of Service Delivery. Clara leads the Service Delivery department with functional responsibility that includes project management and coordination, technical implementation, and customer support. Clara has been with Dizzion for 5+ years and brings a broad range of skills and experience working in different functions throughout.

We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance and AD&D
  • 401(k) retirement plan
  • Self-Managed Paid Time Off, work hard and take time when you need it
  • Generous holiday schedule
  • Voluntary short and long term disability
  • We set you up for success, equipping you with the latest and greatest hardware
  • Awesome co-workers!

Compensation

  • $70,000 - $85,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. This position is full-time FLSA exempt.

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