- Managed DaaS
- Happy End Users
Customer Success Engineer
LOCATION | Fully Remote
The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.
What is the primary need, technical challenge, and/or problem you will be responsible for?
The Customer Success Engineer (CSE) is critical to the success of our customers and is responsible to provide technical best practices in the implementation and deployment of Dizzion products. You will cultivate and maintain strong relationships with our customers ensuring high levels of customer satisfaction and strong technical understanding of our product offerings turning our customers into champions. They are ultimately the voice of our customers.
What will your day look like...
In this role you design, implement, and support VMware Horizon View Infrastructure and Windows Server features such as DHCP, DNS, File and Storage Services, Active Directory Domain Services. You will plan and prioritize a high volume of customer activities and requests to manage customer issues, maintenance and service disruptions, and monitoring customer environments. You will be the voice of the customer and build strong relationships with customer technical resources and work directly with them on solution reviews, architecture, and implementation of our products.
Additionally, you will perform software and hardware upgrades, provisioning, and patching during and after-hours including guest VMs and templates. You will participate in a 24/7 on-call rotation and escalation schedule.
Lastly, following asset and change management procedures, you coordinate with Dizzion’s Customer Success Management Team to conduct customer focused QBRs (Quarterly Business Reviews), measuring customer performance against pre-established business metrics and present new product opportunities.
What Other Skills Give Me an Advantage?
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Clara Carestia, Manager of Service Delivery. Clara leads the Service Delivery department with functional responsibility that includes project management and coordination, technical implementation, and customer support. Clara has been with Dizzion for 5+ years and brings a broad range of skills and experience working in different functions throughout.
We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.
In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.
And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer. This position is full-time FLSA exempt.