- Managed DaaS
- Happy End Users
LOCATION | San Antonio, TX or Denver, CO
The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.
What is primary need, technical challenge, and/or problem you will be responsible for?
You will be partnering with the Senior Vice President of Operations in analyzing the current operations by taking a look at the PM methods, processes and tools used so far in the company, while scrutinizing the most important current projects for weaknesses. All this will serve as background in setting up a formal Project Management Office to ensure development and implementation of consistent as well as standardized business processes to establish a repeatable process, leveraging methodologies and tools that drive high impact delivery and communication throughout project / program lifecycle.
Additionally, you will be designing and leading the Strategic Execution Team (SET) to deliver programs and projects that have the most impact on the business relative to the investment, improve consistency and deliver higher quality across the enterprise. You will play a critical role in the day-to-day success of the company to ensure all strategic programs, projects and initiatives are defined, planned, tracked, communicated throughout the lifecycle and completed with maximum impact. This role will work cross-functionally across the operations teams to be the 'glue' that facilitates the flow of new customer integration and features to our customers while keeping our quality bar high.
Communication, group dynamics, decision making, servant leadership, and coaching are your passions. You have an insatiable appetite for learning new things and continuously improving organizations. You're able to keep short-term, tactical details of a projects in focus, clearly visible to teams and stakeholders, and under control. At the same time, you're working towards the long-term goal of delivering the Operations strategy in alignment with the larger organizational objectives, that ultimately continually improve the customer experience, drive operational scale and earn customer trust.
You will build the mechanisms that allow the program to understand its progress towards its near and long term goals and illuminate paths to get there. You love helping individuals, teams, and programs reach their full potential.
Your work will have a wide and lasting impact in the company.
What Other Skills Give Me an Advantage?
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Kwesi Ames, Senior Vice President of Operations. Kwesi leads the Operations department with functional responsibility that includes technical operations, platform engineering and customer support. He brings 22 years of experience in information technology and operations. Ames previously served as vice president of site reliability engineering at Salesforce (~10 years).
We hire people from various technology program management backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.
You are expected to mentor new project managers and team members to improve delivery of projects on time and within budget, given scope and known risks. Your solutions should be following best practices, be well tested and documented.
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. This position is full-time FLSA exempt.