Scrum Master

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SCRUM MASTER

LOCATION | San Antonio, TX; Denver, CO; or Remote (work-from-home)

The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.

  • Be part of something BIG! Work at Home has gained unprecedented momentum in the last year and will be part of the new normal
  • Recent market trends and circumstances have led to increased demand for Dizzion Managed Desktop as a Service providing an incredible financial opportunity to our team
  • Make a significant impact on an already successful business (Inc5000, Gartner Top DaaS provider), helping Dizzion scale global operations

What is primary need, technical challenge, and/or problem you will be responsible for?

The Scrum Master will help our Engineering teams become more effective at using Agile/Scrum methodologies by following Agile procedures and ceremonies to produce high quality work, while maintaining a safe working environment by protecting team members from outside interruptions and distractions. You will help create self-organizing teams that are flexible and fully productive during sprints and facilitate good relationships between team members and business stakeholders to promote a productive environment where team members can work with maximum efficiency. Responsibilities also include managing timelines, coaching and mentoring team members, helping with conflict resolution, and helping team members achieve professional goals. We are an Agile/Scrum shop big on continuous improvement so expect to be running sprint planning meetings, stand-ups, retrospectives and post-mortems. While working closely with other engineering leaders, you’ll help drive innovation & establish best practices across the organization as we scale.

What will your day look like...

As our Scum Master, you will lead and coach team members on self-organization, cross-functional skillsets, effective communication, and how to use Agile practices and principles to deliver high quality products and services to our customers.

You are a strong communicator who is responsible for ensuring Scrum is understood and team members adhere to Scrum theory, practice, and guidelines while building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

You will be responsible to develop high performing teams by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.

You will work with internal and external stakeholders, to improve transparency, influence, drive decision making, support organizational teams; owning KPIs and presenting to leadership and stake holders as necessary.

You will also contribute to the advancement and improvement of Agile practices while also resolving team impediments to increase the effectiveness of Scrum within the organization. In addition, you will facilitate and support all scrum events: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, etc., and oversee and manage the scope, timeline, quality, goals, and deliverables that support Dizzion business goals.

Other duties will be assigned as necessary.

What Other Skills Give Me an Advantage?

  • Bachelor’s Degree from an accredited university or equivalent experience
  • 3-5 years of Scrum Master experience leading Agile/Scrum Teams in a Software as a Service (SaaS) or other IT production environment
  • Experience using and implementing Agile techniques such as: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games, Burndown techniques, Retrospective formats, handling bugs, etc.
  • Customer-centric advocate with strong communication skills, mentorship and servant leadership skills
  • Knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Self-motivated team player with strong planning and organizational skills who has fresh ideas when it comes to user adoption
  • Scrum Master Certification preferred

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Robert Green, founder, president and Chief Technology Officer of Dizzion. Rob oversees all aspects of technology including strategy, infrastructure, systems, tools, and development. He brings over 25 years of experience in technical infrastructure, operations, product development, and architecture. Green previously served as Executive Vice President of Cloud Services at MDSV and Director of Product Development and Systems Architecture at ViaWest.

We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance and AD&D
  • 401(k) retirement plan
  • Self-Managed Paid Time Off, work hard and take time when you need it
  • Generous holiday schedule
  • Voluntary short and long term disability
  • We set you up for success, equipping you with the latest and greatest hardware
  • Awesome co-workers!

Compensation

  • $75,000 - $85,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer. This position is full-time FLSA exempt.

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