Service Delivery Manager

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SERVICE DELIVERY MANAGER

LOCATION | San Antonio, TX; Denver, CO; or Remote (work-from-home)

The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.

  • Be part of something BIG! Work at Home has gained unprecedented momentum in the last year and will be part of the new normal
  • Recent market trends and circumstances have led to increased demand for Dizzion Managed Desktop as a Service providing an incredible financial opportunity to our team
  • Make a significant impact on an already successful business (Inc5000, Gartner Top DaaS provider), helping Dizzion scale global operations

What is primary need, technical challenge, and/or problem you will be responsible for?
You are a project manager at heart and will develop concrete, detailed plans for customer onboarding projects, including the schedule, milestones, duties of each team members (internal and external), and project goals while Identifying and implementing delivery model improvements focused on optimizations that will be valuable to the customer and company.

Additionally, you will focus on facilitating the delivery of the service by establishing the relationship with the customer, agreeing to the points of interaction and escalation, managing the services budget, and ensuring the continuous delivery of the service according to the SLA. You will continually monitor projects to ensure that projects remain on track, meet deadlines, stay within budget, and progress according to plan and communicate key billing triggers and timelines for invoicing to the accounting department while proactively identifying risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client.

This position will have direct reports and you will be responsible to recruit, interview, hire, train new staff, oversee the daily workflow of the department, provide constructive and timely performance evaluations, and handle the discipline and termination of employees in accordance with company policy.

3 Reasons why you should apply…

  • This position will have a hand in shaping the way the team works and delivers solutions as we continue growing at a rapid pace
  • You’ll be asked to take on new and unknown challenges to support the team - if that interests you, this position may be a great fit
  • You put people before process

This job may not be for you if…

  • If the pace of a fast-moving, growth phase company makes you uncomfortable, or if you need a lot of well-established policies and procedures before you can make decisions and drive results, this might not be the best role for you.
  • If you’re uncomfortable leading, facilitating, and speaking in front of groups, this may not be a good fit

What Other Skills Give Me an Advantage?

  • Bachelor's degree in a relevant field of study preferred
  • 3-5 years’ applicable project coordination experience
  • Expressed interest in project management and desire for professional development in this field
  • Detail-oriented, multi-task-masters with the ability to manage multiple projects at once
  • Ability to easily adapt to changing circumstances
  • A self-starter, positive attitude and tenacious approach to all aspects of the job
  • Demonstrated proficiency in Microsoft Office
  • Ability to grasp new concepts quickly and efficiently

What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Clara Carestia, Manager of Service Delivery. Clara leads the Service Delivery department with functional responsibility that includes project management and coordination, technical implementation, and customer support. Clara has been with Dizzion for 5+ years and brings a broad range of skills and experience working in different functions throughout.

We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance and AD&D
  • 401(k) retirement plan
  • Self-Managed Paid Time Off, work hard and take time when you need it
  • Generous holiday schedule
  • Voluntary short and long term disability
  • We set you up for success, equipping you with the latest and greatest hardware
  • Awesome co-workers!

Compensation

  • $70,000 - $85,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. This position is full-time FLSA exempt.

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