- Managed DaaS
- Happy End Users
Site Reliability Engineer
LOCATION | San Antonio, TX; Denver, CO; or Remote (work-from-home)
The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.
What is the primary need, technical challenge, and/or problem you will be responsible for?
Reporting to the Senior Vice President of Technical Operations, this position will be responsible for collaborating with the technology team to design, maintain and most importantly, automate the operations processes of our enterprise-wide cloud infrastructure solution. Duties include management of critical infrastructure and monitoring systems, incident response, and problem management. Furthermore, you will be participating in discussions to understand requirements and objectives to lead efforts in developing the architecture and implementation plan for platform upgrades.
Additionally, you will use the VMware Suite of applications to deliver IT services through automation and pre-defined policies to significantly contribute to the enterprise architecture strategy, roadmap, and standards of Dizzion’s cloud infrastructure. Having experience in all phases of the development lifecycle, including use of formal required documentation, testing methodologies, implementation strategies, and troubleshooting techniques, you will approach challenges with a DevOps mindset to be able to research and innovate automation using vendor APIs and disparate technologies. You will work with teams, vendors, and consultants to determine strategy for complex system changes, upgrades, implementations, and understanding processes to determine how to incorporate them into the Cloud while being streamlined, using automation, and adhering to policy and compliance.
You will work on unusually complex technical problems which are highly innovative and ingenious. You will apply advanced technical principles, theories, and concepts to provide solutions. You will contribute to the development of new principles and concepts, develop configuration and procedural documentation, and communicate technical procedures and processes to non-technical users.
Lastly, you will develop methodologies and practices to manage and plan system capacity based on projected growth rates to ensure that system performance remains at acceptable levels. You will maintain software versions of the host infrastructure servers to the latest production levels keeping compliant with security requirements and standards. You will contribute significantly to enterprise architecture strategy, roadmap, and standards.What Other Skills Give Me an Advantage?
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Kwesi Ames, Senior Vice President of Operations. Kwesi leads the Operations department with functional responsibility that includes technical operations, platform engineering and customer support. He brings 22 years of experience in information technology and operations. Ames previously served as vice president of site reliability engineering at Salesforce (~10 years).
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. This position is full-time FLSA exempt.