Technical Support Engineer - Japanese Fluent

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Technical Support Engineer - Japanese Fluent

LOCATION | Fully Remote

What is primary need, technical challenge, and/or problem you will be responsible for? 

The Technical Support Engineer (TSE) is critical to the success of our Japanese customers and is the trusted face of Dizzion for their critical infrastructure needs 24x7.  This U.S. based role is primarily responsible for solving tough customer problems and providing an Awesome Customer Experience with every interaction.

You will isolate, reproduce, and diagnose technical issues in VMware Horizon View Infrastructure and its components.  In addition, you will similarly solve problems and fix issues occurring in Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services. 

Furthermore, you will help keep our infrastructure secure and highly available by providing your input on our architecture design, performing proactive upgrades & patching and ensuring the safe execution of scheduled changes during your watch.
As the trusted face of Dizzion, you are an integral part of our team that earns our customers’ trust.  You will triage alerts, work directly with customers to resolve issues and be super responsive to their needs to grow and successfully drive their businesses.  

 What Other Skills Give Me an Advantage? 

  • Fluent in Japanese and English
  • Must be able to work during Japanese business day hours - approximately 5:00 PM to 2:00 AM MTN, Sunday night through Thursday night
  • Strong enterprise level technical support experience in VMware Horizon View 7.x production environments or a similar Virtual Desktop technology with 5+ years’ experience (global experience preferred)  
  • Advanced enterprise level technical support experience in Windows Desktop environments and application support experience in help desk settings (global experience preferred) 
  • Competent enterprise level technical support experience in Windows Server environments (2012-2019) 
  • Strong experience providing direct customer facing user support in a managed services or cloud based services environment 
  • Excellent written and verbal communication skills, able to develop and tailor communications that are appropriate for either internal or customer comprehension 
  • Bachelor’s degree in a Science, Engineering or Technology discipline OR relevant job-related experience
  • VMware Certified Professionals are welcome and encouraged to apply 
  • Working knowledge of TCP/IP networking protocols 
  • Working knowledge of system security best practices 
  • Working knowledge of vCenter and ESXi host administration in an enterprise environment 

What is the leadership like for this role? What is the structure and culture of the team like? 

The hiring manager for this role is Gail Miller-Myers, Vice President Customer Success. Gail leads the Customer Success department with functional responsibility that includes project management and coordination, technical implementation, and customer support. Gail has an MBA from the University of Maryland and brings over 25 years’ experience in supporting Fortune 500 customers.

We welcome people from various backgrounds and diverse industry experiences. It is not only your technical prowess, but your ability to work well with others and your tenacity that matters to us. 
Benefits 

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs. 
  • Employee assistance program. 
  • Employer paid basic life insurance and AD&D. 
  • 401(k) retirement plan. 
  • Self-Managed Paid Time Off, work hard and take time when you need it. 
  • Voluntary short and long term disability. 
  • We set you up for success, equipping you with the latest and greatest hardware. 
  • Awesome co-workers! 

 Compensation 

  • $75,000 - $95,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data).
  • Quarterly bonus program. 

Company Overview 

Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, creed, color, national origin, age, religion, disability, sex, gender identity, sexual orientation, status as a veteran, and basis of disability or any other federal, state or local protected class. This position is full-time FLSA exempt.

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