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TECHNICAL SUPPORT ENGINEER
The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. . We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, demonstrate an unparalleled commitment to the customer, and loves having fun while they work!
What is primary need, technical challenge, and/or problem you will be responsible for?
The VDI Technical Support Engineer (TSE) is critical to the success of our customers and is the trusted face of Dizzion for their critical infrastructure needs 24x7. This role is primarily responsible for solving tough customer problems, and providing an Awesome Customer Experience with every interaction.
What will your day look like...
You will isolate, reproduce, and diagnose technical issues in VMware Horizon View Infrastructure and its components. In addition, you will similarly solve problems and fix issues occurring in Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services.
Furthermore, you will help keep our infrastructure secure and highly available by providing your input on our architecture design, performing proactive upgrades & patching and ensuring the safe execution of scheduled changes during your watch.
As the trusted face of Dizzion, you are an integral part of our team that earns our customers’ trust. You will triage alerts, work directly with customers to resolve issues and be super responsive to their needs to grow and successfully drive their businesses.
You will be part of a shift team working four 10-hour days, with 3 days off each week. In addition, we offer flexible and self-managed paid time off. Any holiday worked will also earn additional compensation. Our shifts are as follows:
What Other Skills Give Me an Advantage?
What Other Skills Give Me an Advantage?
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Ryan Theurer, Manager Technical Support Engineering. Ryan leads our Technical Support Engineering teams that includes customer support, technical operations, and platform engineering. He brings over 12 years' experience in information technology.
We welcome people from various backgrounds and diverse industry experiences. It is not only your technical prowess, but your ability to work well with others and your tenacity that matters to us.
Benefits
Compensation
Company Overview
Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.
In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.
And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer. This position is full-time FLSA exempt.