VDI Technical Support Engineer (TSE)

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TECHNICAL SUPPORT ENGINEER

The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. . We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, demonstrate an unparalleled commitment to the customer, and loves having fun while they work!

  • Come and be part of something BIG! Work at Home has gained unprecedented momentum in the last year and a half and is now part of the new normal 
  • Recent market trends and circumstances have led to increased demand for Dizzion Managed Desktop as a Service providing an incredible financial opportunity to our team
  • Make a significant impact on an already successful business (Inc5000, Gartner Top DaaS provider), helping Dizzion scale global operations 

What is primary need, technical challenge, and/or problem you will be responsible for?

The VDI Technical Support Engineer (TSE) is critical to the success of our customers and is the trusted face of Dizzion for their critical infrastructure needs 24x7. This role is primarily responsible for solving tough customer problems, and providing an Awesome Customer Experience with every interaction.

What will your day look like...

You will isolate, reproduce, and diagnose technical issues in VMware Horizon View Infrastructure and its components.  In addition, you will similarly solve problems and fix issues occurring in Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services.

Furthermore, you will help keep our infrastructure secure and highly available by providing your input on our architecture design, performing proactive upgrades & patching and ensuring the safe execution of scheduled changes during your watch.

As the trusted face of Dizzion, you are an integral part of our team that earns our customers’ trust.  You will triage alerts, work directly with customers to resolve issues and be super responsive to their needs to grow and successfully drive their businesses.  

You will be part of a shift team working four 10-hour days, with 3 days off each week.  In addition, we offer flexible and self-managed paid time off.  Any holiday worked will also earn additional compensation.  Our shifts are as follows: 

  • Sunday – Wednesday
    • Day Shift: 7am – 5pm Central
    • Evening Shift: 1pm – 11pm Central
    • Night Shift: 10pm – 8am Central
  • Wednesday – Saturday
    • Day Shift: 7am – 5pm Central
    • Evening Shift: 1pm – 11pm Central
    • Night Shift: 10pm – 8am Central

What Other Skills Give Me an Advantage?

  • Strong enterprise level technical support experience in VMware Horizon View 7.x production environments or a similar Virtual Desktop technology with 5+ years’ experience (global experience preferred)  
  • Advanced enterprise level technical support experience in Windows Desktop environments and application support experience in help desk settings (global experience preferred) 
  • Competent enterprise level technical support experience in Windows Server environments (2012-2019) 
  • Strong experience providing direct customer facing user support in a managed services or cloud based services environment 
  • Excellent written and verbal communication skills, able to develop and tailor communications that are appropriate for either internal or customer comprehension
  • Bachelor’s degree in a Science, Engineering or Technology discipline OR relevant job-related experience

What Other Skills Give Me an Advantage?

  • VMware Certified Professionals are welcome and encouraged to apply
  • Working knowledge of TCP/IP networking protocols
  • Working knowledge of system security best practices
  • Working knowledge of vCenter and ESXi host administration in an enterprise environment

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Ryan Theurer, Manager Technical Support Engineering.  Ryan leads our Technical Support Engineering teams that includes customer support, technical operations, and platform engineering.   He brings over 12 years' experience in information technology. 

We welcome people from various backgrounds and diverse industry experiences. It is not only your technical prowess, but your ability to work well with others and your tenacity that matters to us. 

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs.
  • Employee assistance program. 
  • Employer paid basic life insurance and AD&D.
  • 401(k) retirement plan.
  • Self-Managed Paid Time Off, work hard and take time when you need it.
  • Work 4 days and off 3 days every week.
  • Voluntary short and long term disability.
  • We set you up for success, equipping you with the latest and greatest hardware.
  • Awesome co-workers! 

Compensation

  • $60,000 - $90,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview

Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer.  This position is full-time FLSA exempt.

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