Technical Support Engineer

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TECHNICAL SUPPORT ENGINEER

LOCATION | San Antonio, TX; Denver, CO; or Remote (work-from-home)

The Elevator Pitch: Why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer base. We do not believe in departmental silos. We are looking for the brightest and most talented individuals to be a part of our team. We select self-starters that consistently execute with a positive “Can Do” attitude, strong work ethic and an unparalleled commitment to the customer.

  • Be part of something BIG! Work at Home has gained unprecedented momentum in the last year and will be part of the new normal
  • Recent market trends and circumstances have led to increased demand for Dizzion Managed Desktop as a Service providing an incredible financial opportunity to our team
  • Make a significant impact on an already successful business (Inc5000, Gartner Top DaaS provider), helping Dizzion scale global operations

What is primary need, technical challenge, and/or problem you will be responsible for?

The Technical Support Engineer (TSE) is critical to the success of our customers and is the face of Dizzion support. This role will primarily be responsible for handling operations, provisioning and support of customers on our Cloud Delivered Desktop platform.   This unique technical position will support every aspect of the customers Private Cloud Virtual Data Center (PCVDC).

What will your day look like...

You will install, configure and manage VMware Horizon View Infrastructure and its components.  In addition, you will also install, configure and manage Windows Server features, DHCP, DNS, File and Storage Services, and Active Directory Domain Services.

Furthermore, you will perform software and virtual hardware upgrades and patching and decommissioning; including provisioning, managing and upgrading guest VMs and templates.

As the face of Dizzion, you are an integral part of our team that provides 24x7x365 support.  You will work with customers to troubleshoot issues and monitor and determine root cause analysis while following asset and Change Management procedures. 

This role will perform other duties as well and will require participating in an on-call rotation.  You will be part of one shift working 4x10s starting on a weekend or ending on a weekend. This position is exempt from company holidays to provide customers with 365 days of support. Holidays will be worked out with your shift team to ensure proper coverage.  Shifts are as follows:

  • Sunday – Wednesday
    • 7am – 5pm Central
    • 1pm – 11pm Central
    • 10pm – 8am Central
  • Wednesday – Saturday
    • 7am – 5pm Central
    • 1pm – 11pm Central
    • 10pm – 8am Central

What Other Skills Give Me an Advantage?

  • 3+ years supporting Windows Desktop environments and application support in a help desk setting
  • 3+ years of customer facing interaction and direct end user support
  • 3+ years in a managed services environment or a combination of hosting experience and equivalent certification(s)
  • 2+ years using VMware Horizon View 7.x in a production capacity
  • 3+ years of professional work with Microsoft Windows Server and Desktop operating systems (Windows Server 2012-2019 and Windows 10)
  • Working knowledge of network communications
  • Working knowledge of system security standards
  • Bachelor’s degree in IT technology-related discipline preferred
  • BONUS: 2+ years of administrating vCenter and ESXi hosts in an enterprise environment

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Ryan Theurer, Manager Technical Support Engineering.  Ryan leads our Technical Support Engineering teams that includes customer support, technical operations, and platform engineering.   He brings over 12 years' experience in information technology.

We hire people from various backgrounds. It’s not the language but the tenacity that matters to us. We love to solve business problems.

Benefits

  • Comprehensive medical (including telehealth), dental and vision plans to fit your needs
  • Employee assistance program
  • Employer paid basic life insurance and AD&D
  • 401(k) retirement plan
  • Self-Managed Paid Time Off, work hard and take time when you need it
  • Generous holiday schedule
  • Voluntary short and long term disability
  • We set you up for success, equipping you with the latest and greatest hardware
  • Awesome co-workers!

Compensation

  • $55,000 - $80,000 annually (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
  • Quarterly bonus program

Company Overview

Dizzion, Inc. is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. Founded in 2011, Dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (BPO), enterprise contact centers, healthcare, financial services, and insurance companies with real HIPAA, PCI-DSS and SOC 2 Type II compliance. Customers further digital transformation with AnyCloud global delivery, seamless hybrid IT integration, zLink secure endpoints, and COSMOS orchestration and analytics. Visit dizzion.com for more information. Dizzion | Work from Home. Business as Usual.

In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally, and most importantly, we are a proud Equal Opportunity Employer.  This position is full-time FLSA exempt.

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