Dizzion and Bright Pattern Announce Partnership to Create True Cloud Contact Center

December 19, 2016

DENVER – December 19, 2016 – Dizzion is proud to announce a new partnership with Bright Pattern, a cloud contact center software provider. This new partnership will allow customers using Bright Pattern’s cloud contact center software to move their entire operations into the cloud by implementing Dizzion’s secure clouDizzion Partner - Bright Patternd delivered desktops.

Combined, these two solutions will help contact centers and their employees work faster and more efficiently while keeping tight control of security, data and compliance. Bright Pattern chose to partner with Dizzion because Dizzion’s solution fully supports softphone integration and video, allowing for robust, reliable communication within virtual desktops.

“Dizzion is excited to partner together with Bright Pattern given our mutual focus on providing best in class end user experience to our customers,” said Sean McCaffery, Senior Director of Channel Sales at Dizzion. “Our offerings are complementary to provide agents and work at home employees flexible, secure and robust solutions to innovate and drive growth.”

“The partnership of Bright Pattern and Dizzion brings tremendous value to companies who want the security and compliance benefits of a virtual desktop combined with enabling omnichannel communication with their customers,” said Darren Prine, Senior Sales Executive at Bright Pattern. “This is a brilliant strategic partnership where both companies and customers win.”

Dizzion’s cloud delivered desktops will enable Bright Pattern’s contact center clients to deploy a reliable, user-friendly desktop experience across laptops, PCs, tablets, thin/zero clients and Dizzion’s secure endpoint devices zLink and zLink+. Offering more than 100 user controls, clients can feel confident that their important data stays protected, no matter the user, network or endpoint.

About Dizzion

Established in 2011, Dizzion, Inc. is a global provider of end-user computing services, including cloud-delivered Desktops as a Service (DaaS), paired with complementary offerings like secure endpoints, application delivery and storage. The company is delivering the next generation of virtual desktop solutions to meet the demands of a remote global workforce in industries with stringent security and compliance needs, including business process outsourcing, financial services, healthcare and insurance. Dizzion’s mission is to enable users to securely access applications and data from any device, anywhere increasing mobility and productivity. To learn more about Dizzion, visit www.dizzion.com.

Follow us at @Dizzion on Twitter or visit us on LinkedIn.

About Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels including phone, email, chat, video, social networks, SMS, messaging, and mobile applications. The company was founded in 2010 by veterans of the Contact Center and CRM industry. Bright Pattern software is used by call centers of all sizes in over 15 countries. The multi-tenant software runs in public clouds such as Amazon Web Services or Microsoft Azure, Bright Pattern’s own optimized data centers or enterprises’ data centers.

Media Contact:

Kayla Kirkeby, Vice President of Marketing
720.354.5210 | marketing@dizzion.com

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