Dizzion Awarded Best New Technology by International Customer Management Institute

Virtual Desktop Services and zLink Secure Endpoint Device Recognized for Innovation and Enabling New Capabilities within the Contact Center

Denver, CO, May 18, 2016Dizzion, Inc., a full-service End User Computing (EUC) provider, has been recognized for Best New Technology by the International Customer Management Institute (ICMI) Global Contact Center Awards Program, the most comprehensive awards program dedicated to the customer management industry. The award was presented May 11 as part of the ICMI Contact Center Expo & Conference held in Long Beach, CA.

Dizzion’s virtual desktop services were selected for their innovation and ability to fill a unique need within the contact center industry. With data loss and breaches becoming increasingly prevalent, Dizzion’s cloud delivered desktops provide peace of mind that company data is secure while giving users flexibility to access data from any device, anywhere. Over 100 control attributes ensure customer data and applications are protected from loss, theft or disaster.

The zLink secure, managed endpoint device is the latest extension of Dizzion’s virtual desktop services. Smaller than most cell phones, zLink enables connection to Dizzion virtual desktops by simply connecting to peripherals (monitor, keyboard, mouse, headset) and powering up. With simple deployment and setup, users can be productive in less than five minutes making it an ideal solution for agents who work remotely or from home.

“We are honored to be recognized by ICMI. Our solutions are a perfect fit within the contact center space as they allow companies to maximize security and user experience while reducing costly hardware refresh cycles and traditional PC management costs,” stated Steve Prather, Dizzion Co-Founder & CEO. “This recognition speaks to the dedication of our entire team to bring innovative offerings to market and provide a highly reliable user experience,” Prather added.

Serving contact centers and business process outsourcers of various sizes, Dizzion can provide a competitive advantage through its virtual desktop technologies, including:

  • Improved agent productivity and billable minutes
  • Ability to quickly scale new desktops in hours and minutes, versus days
  • Decreased hardware investment and maintenance costs
  • Fast, efficient provisioning for on-demand and/or seasonal agent requirements

For more information on Dizzion’s solutions, including zLink, visit www.dizzion.com.

About Dizzion

Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.

Media Contact:

Dizzion
Kayla Kirkeby, Vice President of Marketing
720.354.5225 | marketing@dizzion.com

More Posts like This

Sitel Group Partners with Dizzion to Power Work@Home™ Customer Care Services News
Sitel Group Partners with Dizzion to Power Work@Home™ Customer Care Services

Oct 10, 2018

Sitel Group has partnered with Dizzion to support its remote, work@home customer care programs and offer clients more customer care options.READ MORE

Dizzion Named to Inc. 5000 for Second Consecutive Year News
Dizzion Named to Inc. 5000 for Second Consecutive Year

Aug 15, 2018

Dizzion ranked #1156 in the 2018 Inc. 5000, marking Dizzion's second consecutive appearance on the list of America's fastest growing private companies.READ MORE

Dizzion Highlighted for Second Time in Gartner Market Guide for Desktop as a Service News
Dizzion Highlighted for Second Time in Gartner Market Guide for Desktop as a Service

Aug 01, 2018

Dizzion has been included in Gartner’s 2018 Market Guide for Desktop as a Service alongside VMware, Citrix and other industry leaders.READ MORE