Dizzion Awarded Best New Technology by International Customer Management Institute

May 17, 2016

Virtual Desktop Services and zLink Secure Endpoint Device Recognized for Innovation and Enabling New Capabilities within the Contact Center

Denver, CO, May 18, 2016Dizzion, Inc., a full-service End User Computing (EUC) provider, has been recognized for Best New Technology by the International Customer Management Institute (ICMI) Global Contact Center Awards Program, the most comprehensive awards program dedicated to the customer management industry. The award was presented May 11 as part of the ICMI Contact Center Expo & Conference held in Long Beach, CA.

Dizzion’s virtual desktop services were selected for their innovation and ability to fill a unique need within the contact center industry. With data loss and breaches becoming increasingly prevalent, Dizzion’s cloud delivered desktops provide peace of mind that company data is secure while giving users flexibility to access data from any device, anywhere. Over 100 control attributes ensure customer data and applications are protected from loss, theft or disaster.

The zLink secure, managed endpoint device is the latest extension of Dizzion’s virtual desktop services. Smaller than most cell phones, zLink enables connection to Dizzion virtual desktops by simply connecting to peripherals (monitor, keyboard, mouse, headset) and powering up. With simple deployment and setup, users can be productive in less than five minutes making it an ideal solution for agents who work remotely or from home.

“We are honored to be recognized by ICMI. Our solutions are a perfect fit within the contact center space as they allow companies to maximize security and user experience while reducing costly hardware refresh cycles and traditional PC management costs,” stated Steve Prather, Dizzion Co-Founder & CEO. “This recognition speaks to the dedication of our entire team to bring innovative offerings to market and provide a highly reliable user experience,” Prather added.

Serving contact centers and business process outsourcers of various sizes, Dizzion can provide a competitive advantage through its virtual desktop technologies, including:

  • Improved agent productivity and billable minutes
  • Ability to quickly scale new desktops in hours and minutes, versus days
  • Decreased hardware investment and maintenance costs
  • Fast, efficient provisioning for on-demand and/or seasonal agent requirements

For more information on Dizzion’s solutions, including zLink, visit www.dizzion.com.

About Dizzion

Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.

Media Contact:

Kayla Kirkeby, Vice President of Marketing
720.354.5225 | marketing@dizzion.com

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