Sitel Group Partners with Dizzion to Power Work@Home™ Customer Care Services

October 10, 2018

Sitel Dizzion partnershipDenver, CO – October 10, 2018Sitel Group, one of the largest customer experience management companies in the world, has partnered with Dizzion, a leading desktop as a service and end user computing solutions provider, to support its remote customer care programs.

As the demand for 24x7x365 customer support increases, Dizzion enables Sitel Group to confidently offer clients secure, compliant remote staffing to meet heightened consumer demands. Dizzion’s range of services custom tailored to remote customer care include:

  • Cloud delivered, fully-managed virtual desktops
  • Virtualized application streaming
  • 100+ customizable security and control features
  • Affordable, secure thin client endpoints options
  • PCI DSS and HIPAA HITECH compliant desktop environments
  • Real-time user analytics and monitoring
  • Deep business insights

Sitel Group services more than 400 clients – including Fortune Global 500 companies – through its network of more than 150 offices in 25 countries. The group is embracing the promotion of Work@Home programs to provide its clients with enhanced coverage and increased staffing options.

“At Sitel Group we are always looking for ways to enhance our client customer experience programs and now our partnership with Dizzion adds another layer of insights, security and compliance to our remote work offering,” said Matt Fry, Vice President, Sitel Group. “As the remote work trend continues to grow, brands across all verticals are seeing the benefit that Sitel’s Work@Home Solutions™ brings and how an ecosystem of remote work freelancers can positively impact their overall customer experience.”

Dizzion has seen the need for secure, easy-to-manage remote working programs over the past two years and has created solutions to support all aspects of supporting remote workers. Sitel Group and Dizzion will be working closely to create customized solutions for Sitel Group clients interested in staffing work at home agents.

“We’ve seen a dramatic demand increase for supporting remote workers across industries and we’re excited to be partnering with Sitel Group to help them power work at home programs for their clients,” said Steve Prather, CEO at Dizzion. “Remote working offers so many benefits for customer care, from better staffing to lower attrition rates to improved cost savings. Dizzion’s end user computing solutions make it easier than ever to give clients peace of mind as they embrace the work at home trend.”

About Dizzion

Established in 2011, Dizzion is a global provider of end-user computing services, including fully managed virtual desktops paired with complementary offerings like secure endpoints, application delivery and cloud storage. The company delivers the next generation of virtual desktop solutions to meet the demands of a remote global workforce in industries with stringent security and compliance needs, including business process outsourcing, financial services, healthcare and insurance. Dizzion’s mission is to enable users to securely access applications and data from any device, anywhere increasing mobility and productivity. To learn more about Dizzion, visit www.dizzion.com.

Dizzion Media Contact
Kayla Kirkeby
kayla.kirkeby@dizzion.com

About Sitel

Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 25 countries.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook and LinkedIn.

Sitel Group Media Contact
Maria Gallagher
Sitel@shiftcomm.com

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