Business Process Outsourcing

Service more customers and expand business reach

Business Process Outsourcers (BPOs) can achieve faster time to market and scalable growth with Dizzion’s virtual desktops for Business Process Outsourcing. Virtual desktops for BPOs can be provisioned quickly regardless of location or device to accommodate customer growth, new agent training, compliance requirements and seasonal demand spikes.

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Scale Faster than Before

Dizzion’s cloud delivered desktops can help drive agent productivity, lower capital expenditures and increase customer confidence in the security, compliance and availability of services. Scale new desktops in minutes or hours, not days, and rapidly turn over training centers to get new agents up to speed quickly without heavy reliance on IT support. This includes agents across geographies – regardless of whether they are working from a company office, remotely, or from home. Non-persistent desktop configurations combined with application streaming support customized user personas and legacy applications to ensure a pool of cloud desktops is readily available.

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Benefits

remote agent

Service More Customers

Extend your reach by meeting the security, compliance and performance requirements your customers are demanding.

BPO solutions

Improved Agent Productivity

Dizzion’s high performing cloud delivered desktops provide a consistent, reliable user experience to boost agent productivity.

User Experience Personalization

User Experience Personalization

Customize application delivery, security, and controls according to job role, group, or campaign (i.e. shift supervisor, agent, etc.).

non-persistent desktop

Save Time with Centralized Management

Focus IT resources on business process and customer satisfaction instead of endpoint device management and desktop support.

secure virtual desktops

Secure Customer Data & Intellectual Property

Over 100 user controls to regulate users’ ability to transfer data (i.e. copy/paste functionality, USB drives, etc.).

virtualizing BPO

Save Money

Deploy work-at-home or a BYOD models to reduce the hardware, space, and capital required to onboard a new agent.

Stateside BPO

“Dizzion gives our clients the peace of mind needed to engage with a virtual BPO. Many companies love all the flexibility and cost savings of a virtual solution, but have a tough time getting over the security concerns of a virtual environment. Dizzion helped bridge that gap.”

– Andy Schrider , CEO
Stateside BPO

Case Study: Telus International

Find out how Telus International achieved a 22% reduction in monthly cost per desktop per agent with cloud delivered desktops.

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Our Services

cloud computing

Cloud Delivered Desktops

Secure end user computing from any device, anywhere, anytime.
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Security & Controls

Security & Controls

Layered security and more than 100 user controls to customize user experience and protect sensitive data.
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cloud delivered desktops

Secure Endpoints

Simple, cost-effective means for accessing cloud delivered desktops.
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Storage

Storage

High performance cloud storage options for robust end user computing and collaboration.
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virtual desktops

Application Delivery

Fast delivery of applications to many users through centralized management and provisioning.
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Compliance

Compliance

Audit-ready HIPAA and PCI compliant cloud delivered desktops can assist you in satisfying audit requirements and get compliant more quickly.
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​On-Demand Webinar:

Scale or Fail: Leveraging Cloud Delivered Desktops to Grow Your Contact Center Rapidly

In-house contact centers and Business Process Outsourcers (BPOs) gain a competitive edge in their ability to scale quickly to meet demand. This webinar will address the ways cloud delivered desktops can help your organization ensure seamless, cost-effective ramp-ups. Onboarding at-home agents, strengthening data security, and ease of IT operation are a few of the many advantages that will be covered in this informative, 45 minute session.

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