Connexion Point, a leading BPO in the contact center services for insurance carriers, has undergone a significant transformation. Previously operating multiple contact centers across the country, they now have a centralized headquarters in Sandy, Utah, with a remote workforce spread nationwide. Their agents, specializing in healthcare services, work from home offices. Overcoming the challenges of remote work, Connexion Point implemented Dizzion’s virtual desktop solution, providing a uniform desktop experience across all agents. With a central management interface, they efficiently handle security updates, upgrades, and application deployments. Their long-standing partnership with VMware, a world-leading provider of virtualized solutions, has been instrumental in their operations. VMware’s technology forms the core of Connexion Point’s service delivery, enabling seamless desktop experiences and virtual application streaming services for their customers. The combination of VMware’s technology and Connexion Point’s expertise has revolutionized their contact center operations, driving efficiency and cost-effectiveness in the industry.