Dizzion’s cloud desktops can help drive agent productivity, lower capital expenditures and increase customer confidence in the security, compliance and availability of services. Scale new desktops in minutes or hours, not days, and rapidly turn over training centers to get new agents up to speed quickly without heavy reliance on IT support. This includes agents across geographies – regardless of whether they are working from a company office or remotely. Non-persistent desktop configurations combined with application streaming support customized user personas and legacy applications to ensure a pool of cloud desktops is readily available.
Dizzion also offers PCI and HIPAA compliant virtual desktops to help you meet client demand for top-notch compliance and security.
See the top use cases for desktop as a service (DaaS) in BPO settings and read case studies of real business process outsourcers using virtual desktops.
Connexion Point, a leading BPO in the contact center services for insurance carriers, has undergone a significant transformation. Previously operating multiple contact centers across the country, they now have a centralized headquarters in Sandy, Utah, with a remote workforce spread nationwide. Their agents, specializing in healthcare services, work from home offices. Overcoming the challenges of remote work, Connexion Point implemented Dizzion’s virtual desktop solution, providing a uniform desktop experience across all agents. With a central management interface, they efficiently handle security updates, upgrades, and application deployments. Their long-standing partnership with VMware, a world-leading provider of virtualized solutions, has been instrumental in their operations. VMware’s technology forms the core of Connexion Point’s service delivery, enabling seamless desktop experiences and virtual application streaming services for their customers. The combination of VMware’s technology and Connexion Point’s expertise has revolutionized their contact center operations, driving efficiency and cost-effectiveness in the industry.
Extend your reach by meeting the security, compliance and performance requirements your customers are demanding.
High performance cloud desktops provide a consistent, reliable user experience to boost agent productivity.
Customize application delivery, security and controls according to job role, group or campaign (i.e. shift supervisor, agent, etc.).
Focus IT on business process and customer satisfaction instead of device management and desktop support.
Over 100 user controls to regulate users’ ability to transfer data (i.e. copy/paste functionality, USB drives, etc.).
Adopt work-at-home and BYOD programs to reduce the hardware, space and capital required to onboard agents.
Learn how virtual desktops specifically help BPOs provision, support and manage remote agents.
Third party audited HIPAA and PCI compliant desktops for easier compliance.
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Simple, affordable, compliant, secure endpoint options for any use case.
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Quickly deliver single apps to end users without an entire desktop.
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Dizzion Desktops Help Granada Redefine the BPO Industry
Granada relies on work-at-home agents to supply 24/7 coverage, but provisioning remote agents with the technology to keep them productive proved challenging.
Learn how Granada reduced agent set-up times from 6-7 hours down to just 15 minutes by switching to Dizzion virtual desktops.
