Join our Webinar

Scale or Fail: Leveraging Cloud Delivered Desktops to Grow Your Contact Center Rapidly

Nov 16th, 2016, 11:00 AM MST – 11:45 AM MST

In-house contact centers and Business Process Outsourcers (BPOs) gain a competitive edge in their ability to scale quickly to meet demand. Healthcare open enrollment, holiday season for retailers, and political campaigns are all timely examples of seasonal dimension. Capitalizing on these short-term opportunities can provide immediate cash flow, activate spare occupancy, and optimize otherwise idle resources. This webinar will address the ways cloud delivered desktops can help your organization ensure seamless, cost-effective ramp-ups. Onboarding at-home agents, strengthening data security, and ease of IT operation are a few of the many advantages that will be covered in this informative, 45 minute session.

Speakers:

• Brian Redden, CEO, Call Center Optimization Group
• Doug Deker, President, Call Center Optimization Group
• Brady Ranum, Vice President of Product Strategy, Dizzion