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With growing office (and remote working) footprints, ever increasing device portfolios, pressing cybersecurity issues, ongoing hardware refreshes, daily provisioning and troubleshooting needs, hardware compatibility issues, and complicated licensing requirements, IT teams have never been busier. All these tasks are important, but focusing on fundamentals doesn’t leave teams a lot of time or resources for forward-thinking projects that would have a real, transformative impact on the company. In a business atmosphere that’s driven by innovation and competitive advantages, this can leave teams feeling stressed, burnt out and like their talents aren’t being fully used.
While IT budgets are notoriously not keeping up with demand, organizations can make some smart decisions to help IT. Taking advantage of cloud solutions or outsourced services to deal with some of the rudimentary IT tasks will give teams breathing room to focus on more important initiatives while ensuring nothing falls through the cracks.
Here are a few signs that could indicate your IT team needs some help.
Provisioning new desktops and troubleshooting issues are critical to maintaining corporate productivity, but when an IT team spends the majority of their time on these tasks, something has gotten off track. It may be that streamlined practices aren’t in place, that it takes way too long to get a new employee set up or that the company doesn’t have the right troubleshooting tools to help quickly and efficiently address issues. All these problems can be solved by modern tech solutions and shouldn’t be taking up large amounts of IT’s time.
Hardware only lasts so long. While refreshes may be postponed due to budget or the time it takes to fully evaluate a new solution, it’s important that IT have an articulate reason for postponing this task. If hardware gets too out of date, you may face compatibility or even security risks.
If hardware refresh cycles are falling behind because the team doesn’t have time to address the issue, it’s a clear sign that IT needs help. With the rise of cloud solutions, thin clients and other similar solutions, this can be a fairly easy task to streamline or outsource.
Technology moves fast and any company that takes the “it’s worked for us so far” approach to tech solutions is likely woefully outdated. As individual departments are increasingly taking control of the software and applications they use, it’s important to pay attention to how often updates from the actual IT department are rolled out.
IT teams that aren’t regularly evaluating ways to improve security, support or user experience may have let these task fall by the wayside due to lack of time. This is one of the biggest indicators that IT doesn’t have the time to focus on projects that will help push the company ahead and give it a competitive advantage.
Asking for help or seeking outsourced solutions isn’t a sign of a poorly performing IT team. Demands on in-house IT are growing and it’s irrational to expect teams to be able to keep up while resources and budgets stay mostly the same. Looking for outside solutions to supplement IT is a smart business decision that lets companies ensure all their needs are met while also taking full advantage of their in-house IT talent.
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