Have You Asked Your BPO These Questions?

How seriously does your BPO take security? Can they help you achieve and maintain PCI or HIPAA compliance? Do they have the capacity to scale with you as your company grows? These are basic questions any company should ask before signing with a new business process outsourcer (BPO). Doing your due diligence is a vital part of any new business transaction. 

Must-Ask Questions

39 Must-Ask Question for Your BPO will help you assess the vitality of existing relationships and determine if the additional BPOs you’re vetting can meet your security, compliance and scaling needs. This checklist outlines key questions to ask like:

• How is my environment separated from your other clients’ environments?
• How do you ensure endpoint security?
• Will you sign a Business Associate Agreement (BAA)?
• Do you have BAAs in place with your service providers?
• Do you support work at home agents?
• Can you staff licensed experts within my industry and required locations?
• Do you support softphone integration?
• What is your disaster recovery/business continuity plan?

Get the full checklist by downloading 39 Must-Ask Questions for Your BPO.