Case Study: Making Remote Medical Coders HIPAA Compliant

As the worlds of remote working, cybersecurity risk and compliance requirements continue to grow, they’re bound to intersect at some point. For Mindseeker, a professional services and consulting firm, that moment came when the company won a series of medical coding contracts from the United States Army. Keenly aware of the need for HIPAA compliance and concerned about finding an easy, reliable and secure way to provision remote staff, Mindseeker turned to Dizzion’s secure endpoint solutions and HIPAA compliant virtual desktops.

Here’s the story of how Dizzion is helping Mindseeker enable HIPAA compliant remote medical coders.

Remote Employees + Compliance and Security

Mindseeker, a professional services and consulting firm, has embraced the business benefits of employing remote workers. But the company also faces the challenge of working primarily within highly secure industries like healthcare and financial services. This requires a solution that helps Mindseeker keep remote staff secure and compliant to give the company and its clients peace of mind.

The Challenge

In 2018, Mindseeker was awarded a series of impressive U.S. Army remote medical coding contracts. This made the need for a compliant solution even more important.

“All of our users are 100% remote, working from their home environment,” explained Chris Dobson, President of Mindseeker. “Since we are coding medical records, we have to be HIPAA compliant and have a secure environment.”

The contracts will also require scaling Mindseeker’s current employee base to meet demand. Because staffing numbers are likely to fluctuate, the company didn’t want to provide each remote employee with a corporate laptop. Instead, Mindseeker began searching for a solution that would allow them to easily and economically enable secure, compliant remote working with scalability.

The Solution

The need for a highly secure solution that is easy to scale and manage remotely made virtual desktops a natural choice for Mindseeker.

“We decided to go with virtual desktops because of the cost factor and the logistics with equipment – shipping out equipment, getting equipment back if someone leaves, it’s always a challenge,” Dobson said. “This way, if someone leaves, we can simply turn the desktop off. We don’t have to worry about tracking down assets.”

Mindseeker’s current IT vendor proposed a solution, but because it’s not the vendor’s primary business focus Dobson said he wasn’t confident they could deliver a secure, successful desktop virtualization solution. When they found Dizzion, they knew they had found the right fit.

“When we met the Dizzion team the solution seemed exactly what we needed,” Dobson said. “We know that it’s secure and compliant. We are really in control of the environment.”

The Results + The Dizzion Difference

Mindseeker uses Dizzion’s secure zLink endpoint solution to deliver HIPAA compliant desktops to remote staff. It’s an easily solution that doesn’t require company-owned laptops or too much work on end users to provision their own devices.

“With zLink, they just turn it on and put in their password,” Dobson explained.

Dobson said he’s particularly impressed with Dizzion’s staff, who work continuously to make sure the solution meets Mindseeker’s exact needs. The ability to easily reach Dizzion support is important because Mindseeker can’t afford any downtime.

“Everyone is very responsive, everyone is pleasant,” Dobson said. “They want us to be successful so they are working hard behind the scenes to make sure we have a reliable solution.”

The Dizzion solution plus its dedicated people give Mindseeker the confidence that it can meet the requirements of the U.S. Army and keep up with an increasingly challenging cybersecurity landscape.

“Dizzion is going to keep us sleeping at night. We’re dealing with medical records so we have to make sure we’re compliant,” Dobson explained. “With all the cybersecurity issues going on, it’s great to know that we have a solution that’s secure and that we don’t have to worry about.”

Mindseeker recognizes that being able to point to a specific solution that directly addresses remote security and compliance can be a competitive advantage. They plan to leverage the Dizzion solution to attract more business in the future.

“This will be a part of our solution to our customers,” Dobson said. “We have a virtual desktop solution that’s secure, this will be a selling point for us.”

“We know that it’s secure and compliant. We are really in control of the environment. It’s going to keep us sleeping at night.” — Chris Dobson, President, Mindseeker

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