The Cloud Native Approach is Growing in Contact Centers

Embracing cloud solutions (like cloud desktops) have a lot of benefits particularly helpful to today’s business needs. From easy scaling, to increased security, to enhanced productivity and beyond, organizations across industries are turning to a range of cloud services and adopting cloud native approaches to technology.

Dizzion partner NICE inContact helps the contact center and BPO industries realize these benefits with its award winning cloud contact center solutions. They recently published a blog that highlights some of the specific ways cloud solutions help contact centers in particular. It dives into how a cloud native approach helps contact centers achieve:

• Real-time agility for operations
• Innovation for IT
• Better economics for finance

Its a trend many companies in the space are embracing:

“Frost & Sullivan reports show on-premises contact center systems market drop by 6% with a simultaneous 12% growth in cloud contact center market. Cloud native adds true business value to every key stakeholder in an enterprise compared to any other cloud model.”

Read the full NICE inContact blog >>

Smart organizations are starting to realize that IT and technology decisions have an impact on the organization as a whole, and smart decisions can be made that add benefits for every corporate stakeholder (not just the end user).

Whether they’re just starting to implement cloud contact center software, or have moved the larger environment to the cloud with additional services like cloud desktops, it’s undeniable that contact centers are experiencing some major wins when they embrace the cloud.