The Desktop as a Service Provider You Need to Know About

Now that more organizations are turning to virtual desktops to meet security requirements, enable remote workers and push forward “cloud first” missions, the discussion is shifting from “maybe” virtual desktops to “how.” Big names in virtualization and cloud have dipped their toes into the space and often dominate the conversations because they’re well-known companies and the easiest to come by in search results. But this doesn’t mean they have the best solutions on the market.

In addition to these big names, boutique desktop as a service (DaaS) companies are crafting specialized solutions, services and support to meet the growing need for desktop virtualization. Dizzion is one of those true desktop as a service providers that forms a tight partnership with clients to deliver on the promises of VDI. Offering a solution that was built from the ground up to create a high-availability, high-performance environment specifically tuned for desktop virtualization, Dizzion takes its services a step further by offering additional end user computing solutions and robust insights and management features.

Organizations that are serious about high performing, easy to manage virtual desktops should consider a provider that is focused on providing exactly those features. Here’s what you get with Dizzion that makes it the desktop as a service provider you need to know about.

Custom Built Infrastructure

Dizzion’s virtual desktop infrastructure wasn’t built using parts and pieces of different solutions. It was designed and architected from the ground up with one thing and one thing only in mind: supporting high performance virtual desktops.

Details about our hardware and infrastructure are available in the Dizzion Technology Overview, but here’s a little snippet:

Our storage access (IOPS) allocation of 150 to 400 IOPS per desktop is four to eight times the industry standard, ensuring high performance for end users.

Because the infrastructure was designed to support virtual desktops, it doesn’t rely on resource sharing that degrades the user experience if too many users are logged on at the same time. Each of Dizzion’s virtual desktops has dedicated resources (based on a variety of desktop sizing options) to ensure optimal experience at all times.

Delivery Options

While moving to the cloud is a popular initiative for many organizations, there are still industries and companies that are hesitate to move their data to a public cloud. If cloud-based delivery isn’t for you, that eliminates many of today’s DaaS solutions.

To fit the needs of a range of clients and use cases, Dizzion offers virtual desktop delivery from our private cloud or from your on premise environment. Some clients employ a hybrid approach, opting for more affordable cloud delivery when the use case allows while implementing on premise deployment for more secure, more regulated use cases or teams.

Support

If you wanted to support a virtual desktop implementation in-house, odds are you would have built an in-house system. Unfortunately, many larger “DaaS providers” leave clients largely on their own to implement, train and maintain the new environment once the contract is signed. These solutions are really more “infrastructure as a service” masquerading as desktop as a service.

Every Dizzion client is introduced to their dedicated support team during on-boarding. This team includes the account representative, a project manager, implementation team members and any other key personnel necessary to ensure a smooth and successful implementation and ongoing partnership.

All clients also have 24x7x365 support – no relying on a self-service help center or waiting for someone to respond to a ticket. If the issue demands immediate attention you can always contact a support team member to begin remediation right away (even in the middle of the night).

Complementary Services

One of the main reasons organizations turn to virtual desktops is for ease of management. To further simplify IT management, Dizzion offers additional end user computing services that complement the virtual desktop, such as application streaming, disaster recovery and even secure endpoint solutions. This allows clients to streamline vendor management and ensure proper integration and reliability.

Easy Management & Insights

The Dizzion Control Center gives in-house teams a centralized portal to manage their virtual desktop environment and gather deeper insights and metrics for future decision making. Features of the Dizzion Control Center include:

• Real-time end user monitoring
• Archival use metrics
• Centralized ticketing and helpdesk communication
• Auto-patching to address updates and vulnerabilities
• Maintenance window notifications

The Dizzion Control Center gives you the tools and insights you need to monitor and manage your environment while also arming you with data for future reporting and business decisions. State of the art VDI tools are combined in custom built features to create a robust, user-friendly environment that makes managing virtual desktops and communicating with your solution support team easier than ever before – all from a single provider.

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