- Managed DaaS
- Happy End Users
The VDI use cases for hospitals and exam-based medical offices are well documented (from streamlining costs to improving care provider workflow). But there are many facets to the healthcare industry that can also benefit from virtual desktops for a variety of additional reasons.
Many hospitals and healthcare practices are exploring the world of telemedicine as a way to collaborate and better serve patients. As this field grows and more solutions hit the market, telemedicine providers can’t lose sight of critical components like security and HIPAA compliance.
Offering telemedicine services from within a HIPAA compliant virtual desktop environment can help organizations maintain control, security and compliance no matter the location of the individual telehealth provider.
A critical element of the healthcare process, medical transcription is commonly outsourced and performed by medical transcriptionists who work from home. While this is a smart business model, it can also present security, compliance and accessibility challenges.
Medical transcriptionists need access to the required data and applications that they may not be able to access without the appropriate equipment. Organizations that do allow medical transcriptionists to use their own personal devices have to be concerned that security best practices (such as installing critical updates) are followed.
Virtual desktops allow medical transcriptionists to use their personal devices while the staffing company or healthcare organization retains control over security (which includes prohibiting high risk actions like screen capture and printing). Virtual desktops can also ensure the users are working within a HIPAA compliant environment regardless of location or endpoint device.
Like medical transcription, medical billing and coding is often performed by an outsourced workforce but the field faces the additional challenge of needing access to a certified workforce.
Virtual desktops are accessible from anywhere on any internet-enabled device, meaning medical billing and coding companies can hire the certified workers they need across locations. If organizations are uncomfortable allowing employees or contractors to use their own personal endpoints, virtual desktops can also be run on a thin client solution. This provides a more affordable and scalable solution than shipping each end user a fully provisioned laptop.
Mental health providers often have to work from a variety of locations, be it a central office, a client’s home or a satellite location like a school or another care center. Virtual desktops allow mental healthcare organizations to ensure all workers – whether in the office or in the field – have the most up-to-date data and applications necessary to providing critical services. When an application needs or be updated, the organization simply updates the virtual desktop Golden Image and that update is pushed to all desktops using that image.
HIPAA compliant virtual desktops also help mental health providers ensure their patient data is secure and protected, even if a laptop gets lost or stolen in the field.
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