Top Dizzion Blogs of 2017

Over the course of 2017, Dizzion published more than 100 blogs (roughly two posts every week) covering a range of topics. This included posts from our partners, insights from our executives, Q&As with industry experts, thought leadership pieces, case studies and more.

Last year, blogs about the business process outsourcing (BPO) industry and the growing remote working trend dominated our most popular posts. As we jump into a new year, let’s take a look back at what had readers engaged in 2017. Here are the top five most popular Dizzion blogs from 2017.

#1 – 2017 Contact Center & BPO Predictions

Prediction posts are always popular around the New Year, and our top blog of 2017 made some educated guesses as to what the contact center and BPO industries would see over the next 12 months. Our predictions included:

• Adoption of cloud computing solutions would increase rapidly
• Cloud computing would completely redefine “call centers” as we used to know them
• The lack of vital resources and expertise would be actively addressed
• BPOs and contact centers would seek partnerships to help with compliance
• Disaster recovery plans would be prioritized

Read 2017 Contact Center & BPO Predictions to get more details.

#2 – 29 Stats That Prove End User Computing is Changing

Over the past few years it’s been clear that how people work is drastically different than a decade ago. Mobile devices have pushed us into an “always connected” frame of mind, “work-life balance” has become an increasingly important consideration for employees and companies are expanding their hiring footprint and attracting top talent by allowing for remote working.

While we all see and live this every day, putting stats to a trend makes it clear just how much our approach to working and end user computing is changing. The 29 stats collected for this popular blog look at device sprawl, workforce expansion and the impact these changes are having on early adopter organizations.

Read 29 Stats That Prove End Use Computing is Changing.

#3 – The Business Benefits of Embracing Remote Workers

Part of what’s driving the change in end user computing are the growth trends of remote working – and it’s not showing signs of slowing down. While some large companies are ending work from home programs, today’s employees are increasingly interested in this workplace benefit and companies are curious about the possibilities as well.

This post (packed with more stats) outlines what organizations have to gain from allowing employees to work away from the office. Benefits include attracting and retaining top talent, increased productivity, lower overhead and more.

Read The Business Benefits of Embracing Remote Workers.

#4 – Must Have Features for BPOs

It’s already clear from our #1 blog of 2017 that people in the BPO and contact center industry are experiencing change and curious as to what’s to come and how best to get ahead. That sentiment is reflected again in our 4th most popular post of the year where we teamed up with our partner Bright Pattern to outline the year’s “must have” features for BPOs to remain competitive.

The features highlighted in this joint post are a mix of technical capabilities and consumer and client expectations.

See what the must-have BPO features of 2017 were.

#5 – Dizzion Founders Reflect: Manny Ladis

In November 2017 Dizzion celebrated its 6^th anniversary. In honor of the event our founders – Steve Prather, CEO; Robert Green, CTO; and Manny Ladis, VP of Business Development – reflected on how far the company has come, how it’s changed and where we’re going in the future.

Steve’s and Rob’s blogs were very popular and insightful, but with the super wide network of a VP of Business Development, Manny’s post worked its way into the top five most read posts of 2017.

See what Manny had to say about his time since founding Dizzion.