In case you didn’t have time to keep up with this week’s virtual desktop headlines, here are a few of our favorites for the week of June 12, 2017.
The Business Benefits of Virtual Desktops for Remote Contact Centers
Sometimes it can be hard to marry specific benefits to individual use cases and industries. Dizzion’s VP of Product and Strategy Brady Ranum helps paint the picture for the contact center, call center and BPO industries by highlighting the top benefits they can expect when using virtual desktops within the growing trend of remote agents. This Telecom Reseller article will resonate strongly with any organization that allows employees to work remote.
Favorite quote:
While there are documented business benefits of adopting a remote agent model, successful contact centers will have a well thought out plan on how they’ll enable those agents while protecting company and client interests.
Making smart solution decisions when it comes to enabling remote agents can be the make or break between a contact center having a successful and profitable remote agent experience and falling victim to growing pains from a poorly planned transition.
The VDI Landscape
This article on Sys-Con gives a nice overview of where VDI has been, where it’s going and what it allows you to do. (Hint: It’s becoming more cloud based.) It also covers the fact that while we’re in this transition period, companies have the option of a hybrid deployment model that allows for some cloud based and some on premise based virtual desktops.
Favorite Quote:
As you evaluate your options for deploying a new implementation or migrating away from an old one, note that Gartner predicts that within two years, 50 percent of all VDI deployments will be Desktop as a Service (DaaS), which means that data center infrastructure and VDI control will be located in the cloud.
Read about Dizzion’s selection of deployment methods, including cloud, on premise and hybrid.
How to Create Personal Virtual Desktops with Nonpersistent VDI
Concurrent (nonpersistent) virtual desktops are appealing to many organizations to a variety of reasons (more on that in a blog coming next wee). But end users typically want some form of control and customization over the desktop they work on every day. This TechTarget article outlines a few ways (but certainly not all) to create a more personal experience without creating a specific virtual desktop for each user.
The article specifically highlights roaming profiles (which are a bit out of date and quickly falling out of use) and layered personalization (which solves some problems but not all). It’s a decent high level overview but if you have specific questions you’ll be best off talking to an expert DaaS Engineer.
Favorite quote:
Just like a craft beer enthusiast is inclined to pick a hoppy ale, IT pros tend to prefer nonpersistent desktops whenever it’s on tap.
Nonpersistent virtual desktops can make IT’s job easier because they reset to a pristine state after each session. Still, users expect to be able to create personal virtual desktops at some level, at least, so they can customize their experience to their liking.
C-Change 2017: Taking the guess work out of VDI
A super quick read (seriously, like 2 minutes tops) on CIOL that highlights why companies would want to switch to VDI and the benefits they can see by making the change.
Favorite quote:
Virtual Desktop Infrastructure (VDI) can play a crucial role and provide answers to all the above concerns of an organisation. It can help in simplified management, security and compliance and in offering consistent user experience.
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