Transcom Case Study

Transcom Leverages Dizzion Desktops to Support Work@Home Agents

In order to meet the requirements of a telecom client, Transcom, a global provider of customer care outsourcing, spun up to 300-400 remote agents and a BYOD approach. But when it was time to run a PCI compliant campaign, many of the home-based agents ran into system requirements and hardware compatibility challenges. Transcom turned to Dizzion’s cloud delivered desktops to solve the issue in a fast, affordable way.

Learn how Dizzion helped Transcom:

• Enable work at home, BYOD agents
• Meet the PCI compliant requirements of a client
• Dramatically decrease time to productivity for remote agents (taking impelementation times from 6-7 hours down to 15 minutes)

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