Dizzion Enables Outsourced Customer Care for Vivint Smart Home
By using Dizzion’s fully managed solution, Vivint eased the transition to employing a BPO and allowed new agents to get up and running quickly. “Dizzion made it easy to stand up our BPO — we provisioned our virtual desktops and golden images relatively easily,” Nelson said. “Not having to worry about the technology allows me to focus on our customers.”
See how Dizzion helps Vivint solve for:
- BPO outsourcer enablement
- Security and controls for remote employees/call center agents
- Easy scaling
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