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As customer service trends change and consumer demands for service and security expand, contact centers need to evolve in order to keep up. What services, features and technology will BPOs and contact centers need going forward to capture more business and meet client demands?
Dizzion and Bright Pattern team up to highlight the must-follow trends that will give contact centers a competitive advantage.
Mar 14, 2018
Best practices and key planning questions to help create a remote working program that promotes employee productivity and business gains. READ MORE