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You're Ready for Cloud Delivered Desktops... Now What?
You’ve decided virtual desktop infrastructure makes sense for your business, but where do you go from here?
Virtual Desktop Support You Can Count On
Providing virtual desktop support can be a huge pain point for internal IT teams and we strive to relieve those burdens. Fully-managed desktop as a service (Daas) mean just that – the Dizzion team handles the heavy lifting so our customers can focus on their core business. From initial discovery to project implementation to ongoing customer care, Dizzion makes virtual desktop support easier with customized solutions and 24x7x365 support.
VIDEO: Virtual Desktops Redefined
End-to-End Customer Support
Solution Design
Before you become a customer, the Dizzion team works closely with you to ensure our services are the right fit and to design an ideal environment custom fit to your use cases.
This includes:
- Technical discovery and requirements gathering
- Customized solution design based on application, workload and user experience requirements
- Proof of Concept (POC)/trial environment tailored to unique use cases
- Solutions Engineer serves as technical liaison between sales & operations to ensure cohesion
Implementation Support
Dizzion doesn’t leave you to implement your solution on your own. We handle many aspects and work closely with your team to ensure a high-performing, optimized solution.
This includes:
- Assignment of a dedicated account team including a Service Delivery Manager who project manages the implementation from start to finish
- Dedicated resources focused on customer onboarding and transition
- Weekly check-in calls to review implementation status
- Online, real-time project planning tools for collaboration throughout the project and progress tracking
Ongoing Support
Once your environment is up and running we’re still here to make sure everything continues smoothly and to help quickly address any issues if they arise.
This includes:
- A dedicated Client Relations Manager to ensure an ongoing outstanding experience
- 24x7x365 Tier II and Tier III support
- Centralized portal for easy ticketing and review with a four hour response time from an engineer
- Priority 1 and 2 escalations get immediate response and managed escalations receive an assigned representative to manage completely through resolution
- 99.99% availability SLA
