Dizzion Customer Experience

Best desktop support and end-to-end customer experience

Dizzion’s commitment to service and support excellence begins at initial solutions engagement and continues throughout the entire customer relationship. It’s our commitment to you, the customer, that makes Dizzion different than other DaaS and EUC providers.

service-image-2

Virtual Desktop Support You Can Count On

Providing virtual desktop support can be a huge pain point for internal IT teams and we strive to relieve those burdens. Fully-managed desktop as a service (Daas) mean just that – the Dizzion team handles the heavy lifting so our customers can focus on their core business. From initial discovery to project implementation to ongoing customer care, Dizzion makes virtual desktop support easier with customized solutions and 24x7x365 support.

VIDEO: Virtual Desktops Redefined

 

End-to-End Customer Support

Dizzion support

Solution Design

Before you become a customer, the Dizzion team works closely with you to ensure our services are the right fit and to design an ideal environment custom fit to your use cases.

This includes:

  • Technical discovery and requirements gathering
  • Customized solution design based on application, workload and user experience requirements
  • Proof of Concept (POC)/trial environment tailored to unique use cases
  • Solutions Engineer serves as technical liaison between sales & operations to ensure cohesion
desktop support

Implementation Support

Dizzion doesn’t leave you to implement your solution on your own. We handle many aspects and work closely with your team to ensure a high-performing, optimized solution.

This includes:

  • Assignment of a dedicated account team including a Service Delivery Manager who project manages the implementation from start to finish
  • Dedicated resources focused on customer onboarding and transition
  • Weekly check-in calls to review implementation status
  • Online, real-time project planning tools for collaboration throughout the project and progress tracking
Ongoing Support

Ongoing Support

Once your environment is up and running we’re still here to make sure everything continues smoothly and to help quickly address any issues if they arise.

This includes:

  • A dedicated Client Relations Manager to ensure an ongoing outstanding experience
  • 24x7x365 Tier II and Tier III support
  • Centralized portal for easy ticketing and review with a four hour response time from an engineer
  • Priority 1 and 2 escalations get immediate response and managed escalations receive an assigned representative to manage completely through resolution
  • 99.99% availability SLA
Dizzion

“We make a commitment to every customer, every day. Our customers should feel that they are reaching out to a true partner when engaging the customer experience team, no matter the issue or time of day.”

– Robert Green, CTO, Dizzion

Watch ...

You're Ready for Cloud Delivered Desktops... Now What?

You’ve decided virtual desktop infrastructure makes sense for your business, but where do you go from here?

Watch Now

Request a demo