Redefining Digital Experience: How Dizzion Overwatch Builds DEX into DaaS & Cloud PC

Managing virtual desktops and apps without complete visibility is like setting off on holiday without a smart device or navigation system. You may have a general sense of direction, but you're traveling in uncertainty without real guidance on live traffic, road closures, or weather updates. We also see that in the modern workspace; every login delay, network glitch, streaming hiccup, resource-constrained VM, or unexpected app crash is a detour you didn’t see coming. That’s why observability matters. With the proper visibility, IT teams don’t just react to problems; they prevent them.

Dizzion Overwatch is the built-in, always-on observability and analytics layer for Dizzion DaaS and Cloud PC. Overwatch gives IT admins a digital compass and real-time map, enabling deeper visibility, faster diagnostics, more intelligent planning, and more confident decisions to continue delivering the best user experience.

Because let’s face it: “I love my slow Cloud PC,” said no one ever. And when you’re managing hundreds or thousands of virtual desktops and apps across regions and infrastructures, time zones, and devices, visibility for admins isn’t optional; it’s foundational.

How is Dizzion Overwatch different from other DEX solutions?!

Digital Employee Experience (DEX) tools deliver observability and analytics, but they come with trade-offs: third-party licensing, integration complexity, additional backend infrastructure, and costs that grow as your user base scales. Dizzion Overwatch, a solution in the DEX ecosystem, takes a fundamentally different approach. It is built into the platform itself as a native service. That means no extra infrastructure costs, firewall changes, or additional agents or installations. It meets compliance requirements, is simple to use, and delivers the observability and analytics needed for DaaS and Cloud PC without the overhead or additional costs.

So, with Overwatch, there are no third-party DEX tools required (like AWS and ControlUp), no extra paid add-on services (like Microsoft with AVD & Cloud PC), and no external data platforms or databases to license, deploy, or manage (like Citrix or Omnissa). With Overwatch, observability and analytics are built in — native, cost-efficient, and ready to use.

What makes Overwatch different?

Modern design and no additional costs

The Overwatch agent is embedded directly into every DaaS and Cloud PC Windows Workload VM, persistent and non-persistent applications, and desktops. As part of the Dizzion backplane it automatically capturing a wealth of telemetry each second without needing additional agent installation or configuration.

No infrastructure required

Forget Splunk, databases, homegrown dashboards, or juggling load balancers, firewalls, and connectors. Overwatch is powered by Dizzion’s multi-region, multi-zone backplane and streams directly into a fully managed data lake. Our architecture is designed for scale, resilience, and compliance from day one. Instead of deploying infrastructure, maintaining stacks, or worrying about version drift across agents and connectors, Overwatch delivers observability as a native service.  

Analytics built into a single admin dashboard

The analytics layer provides real-time insights and actionable intelligence without operational overhead. What you get is a single, always-on observability layer, at this moment optimized for DaaS and Cloud PC. This layer scales with your environment and provides confidence that you’re seeing exactly what’s happening across your DaaS and Cloud PC workloads and users, wherever they are, all within the modern and fresh admin dashboard.  

Deep insights, powerful analytics

Telemetry data is captured every second, transmitted, and stored for multiple months into Dizzion’s cloud-native backplane, which resides in the US or EU per customer choice. It is governed by controls and audit logs, including customers' ability to opt out of using Dizzion Overwatch. Telemetry includes workload VM system health, Frame Remoting Protocol (FRP) streaming performance, Windows login experience, application performance, and user experience score.

(Observability and analytics built into the admin dashboard)

Workload VM System Health

‍Overwatch captures workload VM core system metrics such as CPU usage, memory consumption, disk I/O, and inbound/outbound network throughput. These provide immediate visibility into bottlenecks such as resource exhaustion, runaway processes, or under-allocated VMs, allowing IT teams to act before users feel the impact.

Frame Remoting Protocol (FRP) streaming performance

Overwatch uses FRP telemetry data and measures framerate (FPS), average and maximum compression, quantization levels (QP), estimated available and used bandwidth, network latency, packet loss, and more. This telemetry is essential for diagnosing and analyzing streaming quality in LAN and network-constrained environments, troubleshooting user experience issues, and ensuring performance matches user expectations.

User Login Performance

Few things frustrate users more than long login times. Overwatch breaks down each login phase — from GPO execution and Windows user profile load to shell initialization and events. It gives IT teams the information they need to analyze and optimize Windows login flows.

Application Performance

By monitoring per-process CPU and memory usage, disk reads/writes, and network consumption, Dizzion Overwatch reveals how applications behave in real-world use. This helps with right-sizing environments, detecting misbehaving apps, and understanding application behavior.

User experience score

Every unique Dizzion DaaS and Cloud PC user session will automatically receive a user experience score derived from the telemetry data captured throughout the session. This score gives IT administrators near real-time visibility into the quality of the end-user experience and allows them to track and analyze UX trends over time.

Contextual

Overwatch doesn’t just collect metrics in isolation. Every data point is tagged with contextual metadata, including:  

• User information: Email, identity provider (IdP)
• Organization identifiers: Org ID, customer ID, account name
• Infrastructure metadata: Deployment region, instance type, pool ID, volume size, gateway ID
• Session identifiers: Session ID, server ID, vendor ID, pool type

This correlation means you can answer high-value questions like:

• “Which region is seeing degraded streaming quality?”
• “Are login delays affecting only a specific user group?”
• “Are high CPU alerts tied to specific applications or VM types?”
• Dizzion Overwatch turns raw metrics into actionable visibility.

Capture → Correlate → Cure

Observability in Overwatch is more than just dashboards—it’s a framework to drive Digital Employee Experience (DEX) outcomes through a continuous model:

Capture

Telemetry is gathered directly at the source, at this point each Windows workload VM, without custom scripts or user-side instrumentation. This includes workload VM system resources, network, Frame Remoting protocol, Windows login, app-level performance data and UX score.

Correlate

Dizzion Overwatch enriches telemetry with user, session, location, and infrastructure context. This transforms raw metrics into meaningful insights, helping IT teams see patterns rather than isolated incidents.

Cure

With real-time visibility and precise diagnostics, IT can resolve issues faster, optimize environments proactively, and drive long-term improvements based on live and historical data.

Why it matters: The value to IT

‘The best support call is the one that never happens’

With Dizzion Overwatch, IT moves from reactive firefighting to proactive user experience management:

• Troubleshoot faster: Quickly isolate login, application, or performance issues.
• Prevent incidents: Use trends and thresholds to detect and mitigate degradation before users are impacted.
• Enhance user experience: shorter logins, smoother sessions, and more responsive apps.
• Right-size infrastructure: Optimize VM sizing, pool types, and deployment strategies based on real-world usage.
• Enable more innovative planning: Align resource allocation and policy enforcement with actual telemetry and usage insights.

Dizzion Overwatch delivers a new standard in DEX observability: simple, integrated, and effortless. It replaces guesswork with clarity, serving as both a compass and a map to resolve performance issues and improve user experience. No drama. No guesswork. Just clarity by design.